• Terms and Conditions

    General

    These terms and conditions apply to the use of this website. By using this website, you acknowledge that you are
    bound by these terms. If you don’t accept these terms, you must not use this website.

    The copyright of all images and designs used on this site is owned by Merlesque. No images, content or information may
    be copied or re-used in any form without Merlesques prior permission. This includes linking to images on this website directly from your site.

    Payment must be made on all orders before work starts.

    I send proof of custom work to be approved, once approved all changes will incur a charge.

    By purchasing from Merlesque you agree that all artwork and photos of designs can be used for website and marketing purposes.

    If you would like your purchase to not be shared, then please notify me in an email in which I will refrain from using the imagery.

    Orders

    If there is any issue with an order you have placed please contact us by email us at shop@merlesque.com

    Customer satisfaction is very important to us – we want to make your online shopping experience as pleasant as
    possible. All merchandise is inspected prior to shipping. In the event that there is a problem upon receiving any order please contact us promptly to resolve the issue.

     

    Disputes and Return of Products

    Merlesque does not offer refunds or replacement unless the product is faulty.All faulty goods must be returned before a refund or replacement is issued.All costs incurred in returning a product to the company are the responsibility of the customer.

    If returning goods, the company will notify you as soon as your return has been received, and will inform you of the proceeding actions.

    Privacy Policy

    Customer’s details required to create an account are used exclusively for the purpose of completing an order. Merlesque will not sell, share, or pass on your information to any third party in any form without your express permission.
    All credit card transactions are processed by paypal and the company does not store credit card details in any form. When entering your credit card details on this website they are protected by a secure, encrypted connection to ensure they can not be intercepted by a third party.
    From time to time the company may send out newsletters to inform customers of new products and specials. Subscription to this is voluntary and can be cancelled via your account menu at any time.

    Changes to these Conditions of Use

    We reserve the right to change these Terms and Conditions from time to time by publishing the changed terms on our website. When revised Terms and Conditions are published on this website, all orders submitted by the buyer after the revised Terms and Conditions are published shall be subject to the revised Terms and Conditions.